To make the reservation of your vehicle you can contact us by phone, send us a message from our form in the footer of our webpage or you can ask for a reservation using our quotation system in our webpage. After this process, we will contact you by phone or email to inform you about vehicle availability. To guarantee the reservation of the vehicle, the customers must pay 50% of the total amount. The payment can be done by bank transfer or by credit card. Payments with credit card have an extra fee of 3% over the amount.
The confirmation of the reservation is done by Free Spirit Campers team, after the confirmation of the payment.
The remaining 50% of the total rental must be paid by the lessee, up to 10 days before the start of rental period. If the lessee doesn’t do the payment of this value in that period without contacting Free Spirit Campers, the booking will be canceled without any refund of the amount paid initially.
Changing the dates of a reservation, by the Lessee, is subject to availability of the vehicles. Free Spirit Campers doesn’t refund any amount paid by the Lessee, until the moment of the request of changing dates.
In case of cancellation, Free Spirit Campers, will apply the following rates:- until 21 days before before the start of the rental: 15% of the amount paid at time of the reservation.
At the time of the pickup of the vehicle, it’s necessary to show the identification card (passport, ID card or citizen's card), tax card and driving license. Every document should be valid.
If the lessee driving license, is from countries outside the European Union or countries which Portugal has signed reciprocity agreements, such as São Tomé and Principe, Mozambique, Andorra, Angola, Cape Verde and Brazil, the lessee must present the International Driving Permit document. This document can be achieved in the Lessee country.
The driver must have his driving license for more than a year.
In case the last conditions are not achieved, Free Spirit Campers has the right to cancel the reservation or contract without refunding any amount paid by the lessee until the moment.
The minimum age to rent a Free Spirit Campers vehicle is 21 years old. However, drivers above 65 years old have to pay an additional supplement of 5€/day up to a maximum of 50€ per rental.
The driver must have his driving license for more than a year.
The vehicle can be driven by one or more additional drivers up to two additional drivers. When the contract is signed, the lessee must inform if the vehicle is goin to be driven by more than one driver. The extra fee for an additional driver will be 40€/driver.
Additional drivers should also always respect the age and the driving experience rule.
Free Spirit Campers operating time is from Monday to Friday from 10:00am to 1:00pm (lunch pause from 1:00pm to 2:00pm) and from 2:00pm to 5:00pm and Saturday from 10:00am to 1:00pm. At Sunday and holidays we’re closed.
The campervan is only delivered in the contract date and can’t be delivered before that period.
The delivery of the vehicle, in our office, should preferably be done between 10:00am and 12:00pm and from 2:00pm to 4:00pm from Monday to Friday and Saturdays from 10:00am to 12:00pm. For the return, this should be done until 12:00pm. However, deliveries and returns outside the previous hours, Free Spirit Campers, have the right to apply additional charges. Delivery and return on Sundays and holidays can be made by appointment and only until 12:00. The rate applied for these days is 35 €.
At check-in, the lessee must recognize that the vehicle is in good working order, cleaned, equipped with all accessories and in good condition, with no apparent defects. If, at the time of check-out, the vehicle has a defect, damage or different cleaning condition than the check-in, the lessee must be held liable for them. The costs inherent to the non-conforming presentation of the vehicle will be deducted from the amount of the deductible stipulated in the act of termination of the rental agreement.
The lessee should keep the vehicle in good state of conservation and clean up before returning it to Free Spirit Campers with all documents, accessories, fuel level and clean water level. The residual water in the same conditions as it was when it was delivered at the time of the check-in. The return of the vehicle is made on the date and time provided at the end of the contract.
In the case of delayed delivery of the vehicle at the agreed upon check-in date, the lessee is obligated to pay to Free Spirit Campers an amount calculated based on three times the daily rate charged by Free Spirit Campers for the hired vehicle.
The lessee is responsible for any loss or damage, including theft of the vehicle.
During the hours of operation, we can deliver or collect the vehicle, anywhere in Portugal, and delivery and collection fees are applied. The delivery and collection fees are fixed for the following points:- Lisbon International Airport - Surcharge 40€;
For other locations you can contact us and the delivery and collection fees will be calculated by a mileage table.
The lessee is responsible for cleaning the vehicle. The vehicle must be delivered in the same cleaning conditions like it was on the day of check-in. The chemical toilet should also come clean and completely empty.
If the lessee doesn’t want to return the vehicle in the same conditions that it was at check-in, it’s possible to contract the cleaning service. The cleaning service may be requested at the time of check-in, when the contract is formalized. In case of contracting this service, the presentation of the vehicle in the state of cleaning that it was at the time of check-in will be dispensed. The fee for this service is €60. This service only refers to a cleaning related to a normal use of the campervan. The contracting of this service does not contemplate the cleaning of the chemical toilet.
In case of signs of dirty that could endanger public health and which involves a professional hygiene, the fee for this is € 120. In the case of signs of animal hair, the same fee will be charged.
In case of abnormal soiling of the upholstery (car seats), the cleaning fee is €30 per upholstery (car seat).
If the chemical toilet is not in the same conditions as agreed upon the contract, the cleaning fee will be €50.
All charges for non-compliant cleaning are charged from the deposit.
At check-out, the fuel deposit should be delivered by the lessee in the same level like it was at check-in. In case of non-compliance, an average amount of fuel spent will be charged, compared to the deposit level on the day of check-in, adding an administrative fee of 30€. These values will be debited from the deposit.
The lessee is responsible for all road code violations, including parking fines and speeding during the rental period of the vehicle.
The Free Spirit Campers reserves the right to supply the hirer private personal data to the authorities in the event of any infringement.
In the event of an infraction, in addition to the fine, an administrative fee of €40 is applied to the lessee.
At the check-out time, the vehicle must be returned with the same level of fuel that was found at the check-in. In case of non-compliance, an average amount of fuel will be calculated, compared to the fuel level on the day of check-in, and this amount will be debited from the amount of the deposit.
The lessee must take care of the vehicle, making sure that it is properly closed and in a safe place when not in use.
The lessee should put the appropriate fuel, and in the proper place for the supply.
The lessee must supply the clean water tank with drinking water by using service stations for campervans or in campsites. It is forbidden to supply the clean water tank at service stations and car wash areas.
The discharge of the waste water should be done in appropriate places. It is forbidden to pour the water onto the public road.
The use of the vehicle is not allowed in the following situations:a) Transport of passengers or goods;
Free Spirit Campers does not authorize the transport of domestic animals, unless there are blind travelers, who are users of guide dogs (must pay the cleaning fee).
If there is evidence that the campervan has been used by domestic animals, a sanitation fee of €120 will be applied. This fee will be debited from the deposit left by the hirer.
All vehicles are delivered in perfect working condition, equipped with all accessories and equipment in working condition.
If a mechanical or electrical problem occurs in the vehicle, the lessee must immobilize the vehicle immediately and contact Free Spirit Campers who will give to the lessee instructions on how to proceed. If the lessee is unable to solve the problem on-site, he may repair the vehicle at an authorized service by prior arrangement with Free Spirit Campers. All repair costs will be paid by Free Spirit Campers if the damage was not caused by misuse of the vehicle or if the vehicle was not placed in abnormal situations during its use during the rental period.
In case of immobilization of the vehicle, the lessee must immediately contact Free Spirit Campers in order to solve the situation.
In case of an accident, the lessee should contact us then call the authorities and never move the vehicle from the place. The hirer should also fill out the friendly declaration of car accident, in order to report the accident to the insurance company.
The lessee must contact Free Spirit Campers immediately, even if the accident does not involve third parties.
Free Spirit Campers has some optional equipment available for rent. The expenses related to the choice of optional extras will be included in the final price. If possible, the reservation of extras must be made at the time of booking.
The extension of the rental is subjected to a verification of availability from Free Spirit Campers.
If Free Spirit Campers is able to carry out the extension, the lessee must deliver the vehicle on the date and hour specified for the end of contract.
The hirer shall pay all sums due, such as:a) The value for the vehicle rental;
The deposit is required at the time of the formalization of the rental agreement of the vehicle. The security deposit is the monetary value authorized by the lessee, in order to cover any damage to the vehicle. This must be done on credit card, debit card or money, at the time of formalization of the contracts.
In case of credit card use, if the value is not authorized by the bank or the credit card holder, Free Spirit Campers will not perform the rental agreement. If this happens, there will be no refunds of the amounts paid by the lessee at the reservation.
The return of the deposit or debit of the same on the credit card is made at 100% after the completion of the final adjustments after the delivery of the vehicle. The settlement of values is available to make, 3 days after the end of the lease, when the lessor has access to the amount of tolls consumed by the hirer. The extract from the tolls and other expenses will be sent to the lessee so that the lessee may pay the amount, and after the payment, the deposit will be released or returned.
The return / unlock of the deposit is always done in the same way as it was done. If the deposit is made in cash or debit card, the lessee must then return to our office in order to have the amount returned.
In the event of damage to the vehicle or accident, the security deposit will not be returned until the amount of damages has been calculated or liability in case of an accident. In case of damages, Free Spirit Campers will calculate the amount of the expense and the value of the same will be deducted from the deposit, up to the maximum limit of the deductible.
We accept the following payment methods for the security deposit:a)Credit Card
The reservation of the camping equipment must be done at least 72 hours before the desired date. The reservations may be made by email, phone or directly in our online renting store. For the outdoor rental you must have more than 18 years old.
The payment must be made 50% in advance. After reservation, you have 24 hours to do the payment. In the time of pick up, you must pay the rest.
The payment of 50% in advance must be made by bank transfer or credit card. At check-in, when the equipment is given to the client, the payment can be made by money.
To cancel an order, the lessee can send an e-mail with the booking reference number (issued when your booking is confirmed), but some charges are applied.
If you cancel the order 24 hours before, we apply a tax of 25% of reservation. After that, we don’t return the money back.
You must indicate a number of credit card on the reservation act.
In all camping equipment rentals, the deposit if the equipment is found dirty is 50 €.
If the equipment is damaged, a cost is applied depending on the situation and the gear.
If the lessee loses the equipment it will be deducted three times the value of the same equipment in credit card..
Our office is opened from Monday to Friday, from 10-17h.
We can also deliver your order at:- Lisbon International Airport - Surcharge 25€;
If delivery is made outside working hours a surcharge of 30 € is applied.
We can deliver your reservation on Saturday but it is applied a surcharge of 50 €.
Client can deliver the equipment on Saturday but we will apply a surcharge of 50 €.
We don't work on Sunday.
The camping equipment should be used in authorized places like camping sites.
Wild camping is prohibited in Portugal, but in Portugal there is a great choice of camping sites.
All equipment must be returned in good condition and clean. All pieces of equipment must be checked back in with a Free Spirit Campers staff member. Anyone leaving equipment damaged or dirty will lose all future rental privileges.
Please treat the equipment with care so others may fully enjoy it. Renters who return dirty gear will be charged a cleaning fee of 50€.
If you want to extend your experience, you must report at least 24 hours in advance before delivery of the equipment without implementation costs. Always depending in the availability for the desired dates.
If you notify Free Spirit Campers on the day of return you will have a fee of 50 €/day.